I reserved the Juliette dress on May 13 for an event scheduled on May 31. Unfortunately, I was informed only on May 30 that the dress was still at the dry cleaners and would not be available in time. The situation was quite stressful, especially since I had been looking forward to wearing the dress I originally selected for my event. However, the staff were accommodating and immediately offered me the option to choose another dress at no additional cost. In the end, they were also kind enough to lend me two dresses, which gave me more options and helped ease the situation. While I appreciate the effort the team made to resolve the issue, I hope future customers can be informed earlier about any availability concerns to avoid last-minute inconvenience and stress.