Renting
RNT Wardrobe is integrated with an online payment system. If you checked out via credit card or GCash payment, your order is automatically confirmed once placed. However, if you selected the bank transfer payment method, your order is not confirmed until we receive payment.
If you selected the pickup option, you may pick up your rental on day one of your booking. If you selected delivery, you will be contacted by our courier one the first day of your rental.
RNT provides a 4 day or 8 day RNTal period option. The delivery date and return date are included in the RNTal period. If you wish to RNT on an extended period beyond what is offered on the website, feel free to reach out to us at @rntwardrobe on Instagram or through email at hello@rntwardrobe.com
We will always do our best to ensure you get the right fit. Here are some tips to make sure you get the right fit:
- Check the product description of our items as it may specify the size that is being worn by the model with their height specified.
- Each brand has its own sizing. We recommend looking up the size guides of different brands you want to rent. Their size guides are usually available on their site.
- When in doubt, we recommend scheduling a fitting in our studio or booking an at-home fitting for your convenience.
Unfortunately, we do not offer refunds for items that don't fit.
However, if you inform us and return within an hour of receiving your order, we can offer store credit valid for 30 days.
For orders without delivery, make sure you send back the item within 2 hours of receipt to be able to receive your store credit. If your order includes delivery, we will arrange for it to be picked up.
1. Same-day pickup
- We accept same-day orders with a cut off of 12pm to include our delivery services for Php400 added upon checkout.
- If you'd like to make a same-day order past our cut off for delivery, you may still do so until 5pm and arrange shipping at your own expense.
2. Delivery
- We charge Php350 for deliveries around Metro Manila.
- We cannot guarantee what time you will receive your order as it depends on our partner courier. This is why we recommend booking a piece one day before your event.
3. Pick-up
- If you selected the pick-up option upon checking out your order, you'll need to arrange your own pick-up and drop off. Pick up is available anytime from 9AM on the start date of their rental and we require the drop off no later than 12PM on the end date of the rental.
- For drop offs later than 12PM, please inform our team.
4. Nationwide Delivery
- We currently do not ship nationwide. However, you're more than welcome to bring your rental with you so long as they are returned on your return date.
It is RNT's responsibility to dry clean each item before sending it to the next borrower. We do this so that you don't have to!
We understand that accidents happen, including occasional staining or damage to the items. If this occurs during your rental, proceed with your booking period. Once we receive the items, we will evaluate the damage on the item. If the item can still be repaired, we will have you cover the repair fee. However, if the item is damaged beyond repair, you will need to shoulder the retail price of the dress specified on our website.
For change of mind, orders that did not fit as expected or personal schedule changes, RNT Wardrobe does not offer refunds. However, we offer store credit valid for 30 days.
In the rare case that you received the wrong dress or received it damage beyond reasonable wear and tear, RNT Wardrobe offers refunds so long as the concern is raised within one hour of receiving your rental.
Items must be returned on the last day of your rental. We charge Php900 per day for every day your items is returned late.
If you inform us within 7 days, you may reschedule your rental at no extra cost given that it is available on your specified alternative dates.
We don't alter rentals in-house. However, temporary adjustments to the hem and waist that can be undone, and will maintain the garment at its original condition is permitted at the cost of the renter.
Lending
RNT values style over brand. We don't limit our selection to certain brands.
If we don't accept your items, you will be notified over email. If we'd like to proceed with your pieces, we will reach out via email or social media and give you account access to a consignor portal.
You will get paid within 5 business days of the following month. If you didn't receive a payout, it means that none of your items performed. You may review the performance of your items through your consignor portal access which is updated every end of the month.
It is the consignors responsibility to update us in the event that their payout or bank details change. Otherwise, we will not be liable for payouts sent to inactive bank accounts.
We do our best to advertise our consignors pieces. One of the ways we do so is to tap influencers to wear and promote pieces from RNT Wardrobe.
As you filled out our consignment form, you agreed for us to use your pieces for marketing and promotional purposes.
No, RNT Wardrobe collectively promotes and markets all its pieces so that its consignors may get the best returns in profits and in volume.
By consigning your items, you agree to RNT Wardrobes consignment policy. It is stated in our policy that by consigning your items, you accept that RNT Wardrobe is not responsible for damages to your pieces including, but not limited to:
- natural wear and tear overtime (could include discolorations, loose threads, loose fabric, etc.)
- damages caused by customers
RNT Wardrobe can only guarantee that we will do our best in ensuring customers pay for the value of permanently damaged pieces. In the event that the customer fails to pay for damages or the retail cost of the dress for major damages, RNT Wardrobe is not liable to cover the retail value of the dress.
If your item has imaged readily available online, we should be able to launch your piece within 4 weeks of receiving it. However, for pieces received without existing online images, we will need to schedule it for a shoot and could take up to 2 months to be uploaded.
Consignors may temporarily or permanently pull out their pieces anytime. However, if there are upcoming pieces for your rental, we highly recommend pulling out the piece after the customer's order date.
For permanent pullouts, kindly give us at least 3 days notice to prepare the items.
Once you've accepted the rates of your pieces stated on your consignor portal, you may arrange for delivery.
Please ensure that all your pieces are delivered in perfect and clean condition.
If we receive damaged or dirty consignments, we will send it to our partner cleaner or alterations and charge the cost to you.
When sending your items, kindly label the package as below:
RNT Wardrobe Consignment
Your Name (as indicated on the form)