Terms and Conditions
By accessing and using the RNT Wardrobe at rntdresses.com, you are accepting and consenting to the practices in these terms of use. RNT Wardrobe reserves the right to change these terms and conditions from time to time at its sole discretion.
In these Terms of Use “you” and “your” refer to all users of this Website and "RNT Wardrobe" (“we’, “us” and “our”) refers to RNT Wardrobe. References to users must be read as being also a reference to customers of www.rntdresses.com
LEGALLY BINDING CONTRACT
These Terms of Use constitute a binding legal contract between you and RNT Wardrobe. These Terms of Use apply to you whether you are browsing or are a customer of RNT Wardrobe. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If RNT Wardrobe develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.
This agreement contains all of the terms and conditions regarding your hire of products from RNT Wardrobe via the website www.rntdresses.com. You agree that hire from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with RNT Wardrobe at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” hire agreement button you represent that you are over 18 years and are authorized to use the chosen method of payment with the purpose of renting the products on the order.
PAYMENT TERMS
The “hire fee” for the products will be the hire fee and delivery fees and any additional charges listed on the website in relation to your hire of products. When you order a product you authorize RNT Wardrobe to charge your payment method for your hire fee. In addition to your hire order for a product, you authorize RNT Wardrobe to charge your payment method up to an amount to 100% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.
We may ask for photo ID, credit card details or other forms of identification. We can refuse the right to hire if you are unable to provide the requested identification or document(s). If we have requested this information it is your responsibility to provide this information immediately. In the event we are unable to fulfill your hire or delivery on time due to the information not being provided a credit only will be applied, no refunds will be given.
** PLEASE NOTE: YOUR ORDER WILL NOT BE DESPATCHED UNTIL FULL PAYMENT IS RECEIVED.
COLLECTION
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. RNT Wardrobe reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
TITLE TO HIRED APPAREL
The Apparel is and will at all times remain the absolute property of RNT Wardrobe. If the User fails to return the Apparel to RNT Wardrobe then RNT Wardrobe or RNT Wardrobe's agent may (as the invitee of the User) enter upon and into land and premises owned, occupied or used by the User, or any premises where the Apparel is situated and take possession of the Apparel.
USE OF RNT WARDROBE PRODUCTS
You agree to treat our products like you would your own. You will treat the garment with the utmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. All zips are inspected prior to sending the garment out and damaged zips will not be covered by our insurance. Therefore if you damage a zip you will be required to pay for the repair.
GIFT CARDS
Gift cards have a three (3) year expiry from the date of issue. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note.
We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing rntwardrobe@gmail.com.
DAMAGE/LOSS
In the event of damages, including stains, tears, or any noticeable damage, you will be liable for the repair cost. If the item cannot be restored by dry cleaning and is severely damaged or lost, you will be charged the retail price specified on the website.
RETURN POLICY
Please return the garments in unwashed condition after use on the specified return date. Do not wash, repair, iron, or alter any rental item(s) as most carry specific instructions. Late fees apply for each day the dress is returned late. The late fee is calculated by the rental price divided by the number of days in your rental period.
Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). All garments are professional steamed prior to sending however can become creased in the post. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance please email rntwardrobe@gmail.com.
TRY ONS
There are two ways to fit RNT pieces. Simply send us a message on Instagram @rntwardrobe and we will coordinate a convenient time for you. Please make sure to come with an idea of what you want to try on, to minimize the duration of the appointment.
Alternatively, the items may be delivered within Metro Manila, care of the customer. Please reach out to us for the pickup and drop off address. RNT only allows a window of three (3) hours for try-ons. If the item isn't returned within three hours (3), a 4 day rental fee for the item(s) will be charged.
BOOKING PERIOD POLICY
You may book either a 4-day or 8-day rental period. In the event that you may need the item longer than the duration initially booked for, simply get in touch with us to make your request and we’ll do our best to make it work.
The booking period includes the day you receive your item(s) and the day you send it back. Example, in a 4-day rental period, this could be Monday-Thursday. We will endeavor to have the item(s) arrive at your specified address between 9am-12pm. On the final day of your rental period, we will also schedule for the pickup to be made between 9-12pm. This allows us enough time to have the items dry cleaned for the next customer to wear. The 4-day rental period will include Monday and Thursday based on the above example.
BOOKING PERIOD EXTENSION POLICY
If you would like to extend the duration of your rental period, please reach out to our team members for this request. The cost of extending your rental period is equivalent to 10% of the dress hire price per day. The team will approve your request depending on the availability of the item(s)
Please note: the charges that apply to the booking period extension policy is different from the charges that apply to a late return. Late returns occur when the extension hasn’t been discussed with the RNT team.
PAYMENT POLICY
The cleaning fee and delivery fees are included in the dress hire price. In order to process payment for a dress hire, please book the availability of the dress online. The web page will provide a form link to upload proof of your payment.
For last minute dress hire requirements, feel free to contact us directly via rntwardrobe@gmail.com or our Instagram @rntwardrobe for quicker response times.
CANCELLATION POLICY
In case you decide to cancel your rental, you will only be able to do so up to 14 or more days before the booking period starts. In this case, you will be given a full refund equal to the amount of the rental price, dry cleaning, and delivery cost.
For cancellation due to exceptional circumstances, such as death within the family, force majeure and health concerns that lead to the cancellation of events, please get in touch with our team for us discuss the appropriate compensation that can be provided.
If you wish to return your item unused due to a change of mind or unsuitable fit, you may be entitled to a partial refund. In order to be entitled to a partial 50% refund, please contact us on the same day you receive your item(s) and return the item on the same day.
Item(s) must be returned in the same condition to how you received it. Do NOT attempt to wash or clean it after trying it on.
REFUND POLICY
You are entitled to a full refund in any of the following circumstances:
- The items arrive in a condition that is not considered acceptable
- The incorrect item is sent to you
- The item arrives later than the scheduled period and you are unable to wear it to your planned occasion
Requests for a refund due to one of the reasons listed above should be received within 24 hours after the package was delivered.
You will need to wait until the item is returned back to RNT before the refund is approved. Once a refund is approved, please allow 3 business working days for the full refund to be processed.
FAULTY OR DAMAGED ITEMS
If you receive a faulty or damaged item(s), please take a photo, send it to us for review and let us know whether you would prefer a refund or replacement with a different style. Disputes for faulty and damaged items should be made within the same day of receiving the item.
If your return is approved, a refund would be for the full amount paid. We can’t guarantee that the replacement you prefer will be available. If you prefer a style replacement over a refund, the team will endeavor to find a style that matches your preference.
DELIVERY
We offer same-day local courier delivery within Metro Manila! Delivery outside of Metro Manila is not yet available.